Florence Chua (Singapore)
Managing Director, APAC Professional Convention Management Association (PCMA)
Florence “Flo” Chua is Managing Director, Asia Pacific at PCMA, where she drives the APAC regional strategy, thought leadership, and community growth. With over 25 years of experience across Asia Pacific — including more than a decade in China — Flo brings deep expertise in cross-border market development. She has worked extensively with US-based international associations entering new markets in the Asia Pacific region. During her tenure in China, she guided Chinese brands through successful international activations. Flo has broad experience leading a diverse portfolio of business lines, from market consulting, including business planning, to in-market strategic implementation. Her problem-solving approach with key stakeholders and clients has fuelled meaningful growth and long-term partnerships. Known for her strategic belief in walking the talk, cultural fluency, and collaborative spirit, she plays a pivotal role in bridging global and regional business event ecosystems.
1.20 PM | Plenary
DAY 1 (Wednesday) 4th February
Synergy Unlock: Claiming The AI Advantage In The New Era Of Business Events
Plenary Session II (55 minutes) : Artificial intelligence is transforming industries, economies and decision-making. But technology alone does not create progress—competitive advantage now lies in how effectively organisations combine human insight with intelligent systems. This session explores how AI is reshaping strategy, bid competitiveness, market analysis, delegate behaviour, event design and productivity across the global Business Events ecosystem. It examines how AI-human collaboration is redefining how destinations grow, how businesses compete and how value is created in the industry.