Fiona Hagan (Australia)

Fiona Hagan (Australia)

General Manager, Shangri-La Rasa Ria, Kota Kinabalu

Fiona Hagan serves as General Manager at Shangri-La Hotel Group, following her tenure as General Manager of Le Meridien Kota Kinabalu and leading the pre-opening team at St. Regis in Changsha, China. With extensive experience in sales and marketing, she has significantly impacted revenue management strategies across Malaysia, Australia, Thailand, Vietnam, and China. Fiona is deeply committed to sustainability, having initiated programs at Rasa Ria Resort that reduce plastic waste, conserve energy, and support local wildlife conservation. She actively promotes eco-friendly practices among staff and guests, fostering a culture of environmental consciousness. Her personal values align with Shangri-La's dedication to nature preservation and community engagement, making her an inspiring leader in the local hospitality industry. Fiona and her family proudly consider Sabah their Malaysian home.

2.00 PM | Plenary

DAY 1 (Thursday) 27th February

Developing Future Industry Leaders - Talent Acquisition and Retention in a Globalised Workplace

Plenary Session III (90 minutes) : Explore leadership in the Business Events industry from diverse perspectives as experts share their approaches to talent development. They will address key topics such as staff incentives, retention, and succession planning. With the global talent pool becoming increasingly competitive, businesses face the challenge of attracting and retaining top talent. Learn how companies are adopting flexible work arrangements, mobility opportunities, prioritising employee development, and fostering an inclusive workplace culture to build and maintain a skilled workforce. Join us to gain insights and strategies for navigating talent acquisition and retention in today's globalised workplace.