speaker-photo

Fiona Hagan (Australia)

General Manager, Shangri-La Rasa Ria, Kota Kinabalu
Fiona Hagan serves as General Manager at Shangri-La Hotel Group, following her tenure as General Manager of Le Meridien Kota Kinabalu and leading the pre-opening team at St. Regis in Changsha, China. With extensive experience in sales and marketing, she has significantly impacted revenue management strategies across Malaysia, Australia, Thailand, Vietnam, and China. Fiona is deeply committed to sustainability, having initiated programs at Rasa Ria Resort that reduce plastic waste, conserve energy, and support local wildlife conservation. She actively promotes eco-friendly practices among staff and guests, fostering a culture of environmental consciousness. Her personal values align with Shangri-La's dedication to nature preservation and community engagement, making her an inspiring leader in the local hospitality industry. Fiona and her family proudly consider Sabah their Malaysian home.