Fiona Hagan is the General Manager of Shangri-La Rasa Ria Resort & Spa, a role she has held for eight years. An Australian national, Fiona brings extensive regional experience across Malaysia, Australia, Thailand, Vietnam, and China, with a strong foundation in sales, marketing, and revenue management. Prior to joining Shangri-La, she served as General Manager of Le Méridien Kota Kinabalu and later led the pre-opening team at St. Regis Changsha, China.

Known for her people-centric leadership style, Fiona is deeply committed to sustainability, environmental conservation, and community engagement. She has championed eco-conscious initiatives at Rasa Ria, embedding responsible practices into resort operations while fostering a culture of care, collaboration, and long-term impact within the hospitality industry.